Problem with Fractal Verification

Every time I try to use Fractal to do liveness check, it gets stuck in uploading encrypted face scan. Then I get blocked for 24 hours saying I passed the 10 tries limit per day, but I've tried only once.

I've also tried using different phones but it's the same issue. I've also tried to contact their live chat support but didn't work.

If someone else have the same issue please comment here to see if it's a problem in my side or theirs.